Privacy Policy

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and nationality when you make a booking or inquiry.
• Passport Details: Required for processing trekking permits and domestic flight bookings in Nepal.
• Health & Dietary Information: Dietary requirements and medical conditions relevant to your trek safety, shared with guides only when necessary.
• Payment Information: Processed securely via Stripe. We do not store your card numbers on our servers.
• Communication Data: Emails, messages, and other correspondence you send to us.
• Technical Data: IP address, browser type, device information, and pages visited when you use our website.

We use your personal information for the following purposes:

• Booking management and itinerary coordination for your trek
• Trek logistics including permits, domestic flights, and accommodation arrangements
• Emergency contacts and safety coordination during your trip
• Sharing health information with guides when necessary for your safety
• Payment processing and issuing receipts via Stripe
• Marketing communications such as newsletters and promotions (opt-in only; you can unsubscribe anytime)
• Website improvement and analytics to enhance your browsing experience

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use the following types:

You can manage your cookie preferences through the cookie consent banner on our website or by adjusting your browser settings. Disabling essential cookies may affect website functionality.

We may share your information with the following third parties, solely for the purpose of delivering our services:

• Stripe: For secure payment processing. Stripe handles all card transactions; we never store your card details.
• Domestic Airlines: Name and passport details required for booking internal flights in Nepal.
• Nepal Government — Permit Authorities: Passport and personal details required by law for trekking and national park permits.
• Accommodation Providers: Name and booking details for hotel and teahouse reservations along your route.
• Insurance Providers: Relevant medical and personal data shared only in the event of emergency claims.

We never sell or rent your personal data to marketing third parties. Your information is only shared with parties directly involved in delivering your booked services.

For visitors and customers from the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Under GDPR, you have the following rights:

To exercise any of these rights, please contact our Data Protection contact at the details provided below. We will respond to your request within 30 days.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Booking data: 7 years (Nepal tax law compliance)
• Marketing preferences: 3 years or until consent is withdrawn, whichever comes first
• Cookie data: 1 year

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes SSL/TLS encryption for all data in transit, secure hosting infrastructure, and restricted staff access on a need-to-know basis.